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How we collect, use, and protect personal information.
Your privacy is important to us. This policy explains how End The Wait Ontario collects, uses, and protects your personal information.
Last updated: April 16, 2026
End The Wait Ontario (“we,” “us,” or “our”) operates the website https://www.endthewaitontario.com(the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services. Learn more about our mission to advocate for Ontario families.
We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
When you use our Site, you may voluntarily provide:
Stories may contain sensitive personal information, including health-related details (autism diagnosis, therapy history, service wait times) and information about children. We treat all such information as sensitive personal information under PIPEDA with enhanced access controls.
Please avoid including full names of third parties, exact addresses, school names, or other identifying details beyond what is necessary. If your story concerns a child, you confirm you are the parent or legal guardian, or have authority to share the information. We may redact details to reduce identification risk before any publication.
When you visit our Site, we may automatically collect:
We use the information we collect for the following purposes:
At submission, you can choose whether we may:
You can change your choices later or request deletion by contacting us. Attributed (non-anonymous) use of your story always requires separate, explicit consent.
We do not sell your personal information. We may share your information in the following circumstances:
Important: When you sign a petition, your name, postal code, and message will be shared with government officials. This is the intended purpose of that feature. The email drafting tool opens a pre-composed email in your local email application. End The Wait Ontario does not receive, store, or transmit the content of emails you send to government officials through this tool.
We use cookies and similar technologies to enhance your experience on our Site.
Required for the Site to function properly. These cannot be disabled.
Help us understand how visitors interact with our Site. We use Google Analytics (operated by Google LLC, United States) with anonymized IP addresses. Google processes this data under its standard data processing terms, which ensure comparable privacy protections. You can opt out of analytics cookies.
Remember your preferences (e.g., cookie consent choice) for future visits.
We never use cookies for commercial advertising or sell your data to third parties.
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Under PIPEDA and applicable privacy laws, you have the right to:
To make a data subject access request (DSAR), correction, or deletion request, contact us using either method below. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.
We implement appropriate technical and organizational measures to protect your personal information, including:
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Our Site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For stories involving children, we require consent from a parent or legal guardian, and we encourage careful consideration of how much identifying information to include about minors.
In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner of Canada as required under PIPEDA. We will also take reasonable steps to mitigate the effects of the breach.
In addition to the third-party analytics providers listed below, End The Wait Ontario operates a first-party analytics pipeline using Supabase (operated by Supabase Inc.) to support security, abuse detection, and aggregate traffic analysis — including understanding how our publicly available advocacy materials reach the public institutions and audiences they address.
vid) cookie: A randomly generated identifier that lets us count unique visitors and distinguish abusive traffic from legitimate traffic. Not linked to your name.vid + path + user-agent): 90 days, then deleted.DNT: 1 header or the Global Privacy Control (Sec-GPC: 1) signal, our first-party analytics pipeline skips recording the event server-side.vid cookie from being set for analytics purposes.vid, use our contact form and select “Privacy Request”. Your vidvalue can be copied from your browser's developer tools (Application > Cookies).In addition to any analytics mentioned above, we use Vercel Analytics and Vercel Speed Insights (operated by Vercel Inc., United States) to collect anonymized page view data and Core Web Vitals performance metrics. This data helps us monitor site performance and does not include personally identifiable information.
We also use Microsoft Clarity (operated by Microsoft Corporation, United States) to collect anonymized behavioral data including heatmaps and aggregated session recordings. Clarity helps us understand how visitors interact with the site to improve usability. Clarity does not collect personally identifiable information. You can opt out of Clarity by selecting “Essential Only” on our cookie consent banner, or by visiting Microsoft's privacy statement.
We use PostHog (operated by PostHog, Inc., United States) for product analytics, including anonymized session recordings, feature flag evaluation, and user journey analysis. PostHog processes anonymized interaction data to help us improve the site experience. PostHog does not collect personally identifiable information. You can learn more at PostHog's privacy policy.
If you believe content on this site is inaccurate, violates your privacy, or is defamatory, contact us with the URL and details of your concern. We will acknowledge your request within 5 business days and may remove or redact content while we assess.
For story withdrawal requests: you may request removal of your submitted story at any time by using our contact form. We will remove or anonymise the content within 10 business days. Note that content already shared with government officials or published in reports prior to your withdrawal request cannot be retroactively recalled.
See also our Corrections and Accuracy Policy for our data verification methodology and correction process.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.
We encourage you to review this Privacy Policy periodically for any changes.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
End The Wait Ontario
Privacy inquiries: Contact form (select “Privacy Request”)
General contact: Contact Form
We aim to respond to privacy inquiries within 5 business days.
For more information about your privacy rights in Canada:
Commitment to Accuracy: Our data is verified against official government reports (FAO, MCCSS), peer-reviewed scientific literature, and accessible public records. Last updated: March 24, 2026.
Where Do You Start?
The quickest routes to diagnosis guidance, evidence, practical support, and advocacy.
Verified Facts
88,175 — children are registered in the Ontario Autism Program
23.4% — Only 20,666 children have active funding agreements () — less than one in four
WHO recommends accessible, community-based early interventions for children with autism — timely evidence-based psychosocial interventions improve communication and social engagement