How to Switch Ontario Autism Program Service Providers

Steps in this guide

1. 1

   Assess Your Reasons for Switching

   Before initiating a change, clearly identify why you want to switch. Common reasons include dissatisfaction with progress, personality mismatch between therapist and child, relocation, need for specialized services like speech-language pathology integration, or scheduling conflicts. Having clear reasons helps you communicate effectively with both the current and new provider.

2. 2

   Research New Providers Before Leaving

   Identify your new provider before ending services with your current one to minimize gaps. Check OAP provider registries, speak with other families, and schedule consultations with prospective new providers. Confirm the new provider has capacity, accepts OAP funding, and can meet your child's specific needs.

3. 3

   Review Your Current Service Agreement

   Check your service agreement for notice requirements, typically 2-4 weeks. Look for any clauses about file transfer, outstanding invoices, or unused prepaid sessions. Some agreements specify a process for termination that must be followed to ensure a clean transition.

4. 4

   Notify Your Current Provider in Writing

   Send a formal written notice to your current provider stating your intention to end services as of a specific date. Request copies of all clinical records, assessment reports, treatment plans, and progress data for your child. Under Ontario privacy law, providers must supply these records within a reasonable timeframe.

5. 5

   Contact Access OAP to Update Your File

   Contact AccessOAP about the provider change. Ask which forms apply to your funding model. Confirm in writing whether the provider change affects invoices, records, or payment timing.

6. 6

   Onboard with Your New Provider

   Share all clinical records with your new provider. Schedule an intake meeting to discuss your child's history, current goals, and your family's priorities. Expect the new provider to conduct their own assessment, but the existing records should accelerate the process and maintain continuity of care.