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If the missing invitation is the Government of Ontario email or letter containing a transition code, contact the Ministry of Children, Community and Social Services' Central Resource Team at oap@ontario.ca or 1-888-444-4530. For a locked AccessOAP portal account, contact AccessOAP at 1-833-425-2445 or info@AccessOAP.ca for a password-reset link.
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If your child was registered in the Ontario Autism Program but the Government of Ontario email or letter with a transition code never arrived, the AccessOAP FAQ directs you to the ministry's Central Resource Team at oap@ontario.ca or 1-888-444-4530. Once the email or letter arrives, follow the instructions it contains to set up the AccessOAP account.
For a child registered with the Ontario Autism Program before June 12, 2022, the AccessOAP FAQ says to check the email account, including spam and junk folders, when the unique transition code is missing. If it still cannot be located, contact the Central Resource Team.
The AccessOAP family portal displays Forgot Password and Forgot Email options. AccessOAP's account guidance says a locked-out family may contact AccessOAP by phone or at info@AccessOAP.ca, and a care coordinator will send a password-reset link to the email associated with the account.
AccessOAP's toll-free number is 1-833-425-2445. Its published phone hours are Monday to Friday, 8:30 AM to 5 PM Eastern Time. AccessOAP also warns that email is not secure and says not to send personal health information by email.
Ontario states that children and youth are invited to enter core clinical services in the order they registered for the Ontario Autism Program. AccessOAP is responsible for those invitations, and an AccessOAP account is required to receive one.
The missing transition-code process is therefore handled through the Central Resource Team, while an existing AccessOAP account lockout is handled through AccessOAP account support.
| Source | What it supports | Checked |
|---|---|---|
| AccessOAP Family Portal | FAQ for missing transition-code emails and letters, Central Resource Team contacts, AccessOAP registration, and operator identity | 2026-08-26 |
| AccessOAP | Current account lockout, password-reset, contact, phone-hours, and interpretation guidance | 2026-08-26 |
| AccessOAP Family Portal | Current login page showing Forgot Password and Forgot Email options | 2026-08-26 |
| Ontario Ministry of Children, Community and Social Services | Core clinical services invitation order and AccessOAP account requirement | 2026-08-26 |
Contact the Ministry of Children, Community and Social Services' Central Resource Team at oap@ontario.ca or 1-888-444-4530. If your child was registered before June 12, 2022, first check the email account's spam and junk folders for the transition-code message.
Contact AccessOAP at 1-833-425-2445 or info@AccessOAP.ca. AccessOAP says a care coordinator will send a password-reset link to the email address associated with the account.
Yes. Ontario states that an AccessOAP account is required to receive an invitation to enter core clinical services and that children and youth are invited in the order they registered for the Ontario Autism Program.
FAQ for missing transition-code emails and letters, Central Resource Team contacts, AccessOAP registration, and operator identity
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Current account lockout, password-reset, contact, phone-hours, and interpretation guidance
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Current login page showing Forgot Password and Forgot Email options
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Ontario Ministry of Children, Community and Social Services
Core clinical services invitation order and AccessOAP account requirement
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Call AccessOAP at 1-833-425-2445 to verify your registration date and status. Your registration date is your waitlist position.
OAP registration requires a DSM-5 autism diagnosis report, Ontario health card, proof of Ontario residency, and consent forms. Some regions may request additional clinical documentation.
Your OAP care coordinator call is the needs assessment that sets your funding. Bring your diagnosis report and therapy goals. Here is what to prepare.
Check your OAP status by calling 1-833-425-2445 or logging into accessoap.ca. Monday to Friday 8:30am to 5pm ET.
Source context: Check each claim’s scope, dates and limitations against its linked record. A reference list is not blanket verification of every statement. Recorded review date: August 26, 2026.
How many children are on the Ontario autism waitlist in 2026?
As of May 13, 2026, 91,974 children are registered with the Ontario Autism Program. However, only 20,711 (22.5%) have an active Core Funding Agreement. This represents ~300% growth in registrations since 2019, with 71,263 children still waiting for essential funding.
Source: MCCSS FOI via OAC · May 2026 · Open source record
Check the author’s context, review method, and how to report an error.
Founder & Autism Advocate
Lived experience: Parent of autistic child navigating OAP system