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End The Wait Ontario is a parent-led advocacy organization. We publish FOI-verified data on the Ontario Autism Program waitlist and push for evidence-based reform. Built for Ontario families, researchers, and journalists.

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Speak softly and carry a big stick.·The data is the stick.·Follow the data. Demand the standard.

Founded by the family behind Carroll v. Ontario, a human-rights case about autism wait times (HRTO 2025-62264-I, not yet decided).

© 2026 End The Wait Ontario. All rights reserved. · Parent-led advocacy · Not a government agency

  1. Home
  2. ›Investigations
  3. ›The Burden of Proof

Insurance model · Denials · US · ON

The Burden of Proof.

When care runs on an insurance model, the default answer is no — and the family must prove otherwise. This is how the proving works, who profits from it, and what the universal alternative does instead.

Reporter
Spencer Carroll
Subject
Denials · Prior auth · OAP
Scope
US, UK, AU & Ontario · 2001–2026
Evidence
45+ primary sources
of in-network claims denied by US marketplace insurers, 2024
19%of in-network claims denied by US marketplace insurers, 2024KFF · March 2026
of those ~85 million denied claims were ever appealed
<1%of those ~85 million denied claims were ever appealedKFF · 2024 transparency data
average review time per claim in Cigna’s PXDX denial system
1.2 secaverage review time per claim in Cigna’s PXDX denial systemProPublica · 2023
of US health spending is administration — vs 17.0% in Canada
34.2%of US health spending is administration — vs 17.0% in CanadaHimmelstein et al. · Annals of Internal Medicine 2020

Key findings · cite these

Ten findings, each sourced and quotable on its own.

Every figure below names its source and period in the same sentence. Full citations, including DOIs, appear at the end of each chapter.

  1. 01

    US ACA marketplace insurers denied 19% of in-network claims in 2024 — roughly 85 million of 451 million submitted — with rates ranging from 3% to 36% depending on the insurer, according to KFF’s analysis of federal transparency data.

  2. 02

    Fewer than 1% of those denials were appealed: 262,982 internal appeals against roughly 85 million denied claims in 2024, and insurers upheld 66% of the denials that were appealed (KFF).

  3. 03

    Only about 5% of in-network claim denials in 2024 cited a lack of medical necessity; roughly a quarter were administrative and more than a third were recorded with no specific reason at all (KFF).

  4. 04

    Only 40% of insured US consumers knew they had a legal right to an external appeal, and among marketplace enrollees that fell to 34%, according to a KFF consumer survey.

  5. 05

    Of every 100 children referred by a clinician for applied behavior analysis in one Kaiser Permanente Southern California cohort, 13 never received a single hour, 46 were still in therapy at 24 months, and just 28 received the full clinically recommended dose (Choi et al., Journal of Developmental & Behavioral Pediatrics, 2022).

  6. 06

    Autism diagnoses are already largely stable at around 14 months of age, yet the median age of earliest known diagnosis in the United States is 47 months, and publicly funded intensive intervention begins an average of nearly three years after diagnosis (Pierce et al. 2019; CDC ADDM 2022 surveillance year; Yingling et al. 2018).

  7. 07

    An actuary retained by Oklahoma House leadership projected in 2009 that an autism coverage mandate would raise premiums by 7.8% to 19.8%; the peer-reviewed estimate published that year put the impact at about 1%, and Pennsylvania’s post-mandate spending came to $6,289 per child in 2012 — 17% of the $36,000 cap insurers had warned about.

  8. 08

    Every US state and the District of Columbia now mandates autism insurance coverage, but those laws do not reach self-funded employer plans governed by ERISA — and 67% of covered US workers in 2025, including 80% at large firms, were enrolled in exactly those plans (KFF Employer Health Benefits Survey).

  9. 09

    Health care administration consumed 34.2% of US health spending in 2017 — $2,497 per person — against 17.0% and $551 per person in single-payer Canada, with insurer overhead alone running $844 per American versus $146 per Canadian (Himmelstein, Campbell & Woolhandler, Annals of Internal Medicine, 2020).

  10. 10

    Ontario funds autism therapy outside its universal health system, and as of March 4, 2026 69,166 of 89,799 children registered with the Ontario Autism Program — 77% — were still waiting for core clinical funding.

The thesis, in four lines

  1. 01

    01, Insurance makes “no” the default.

    In a universal system, eligibility is the diagnosis. In an insurance system, every claim is contestable, and the burden of proof sits with the claimant — for autism services, that means the parent.
  2. 02

    02, The burden is the business model.

    Fewer than 1% of denied claims are appealed. Every unappealed denial is retained revenue. A system that profits from friction will manufacture friction.
  3. 03

    03, Ontario imported the architecture without the insurer.

    The Ontario Autism Program is publicly funded but insurance-shaped: registration through a private administrator, a funding determination, receipts reconciled and kept for seven years — while 77% of the 89,799 registered children wait.
  4. 04

    04, Universal systems invert the burden.

    Canada’s single-payer core runs on a fraction of private insurance overhead. When the payer’s job is to pay rather than to contest, the proving apparatus — and its cost — largely disappears.
“
The problem with mandated coverage is that we have reached a point where the cumulative effect of so many specific requirements has significantly increased the cost of insurance and therefore reduced access to affordable coverage.

Susan Pisano · Spokesperson, AHIP (America’s Health Insurance Plans)

On state laws requiring insurers to cover autism therapy · Managed Care Magazine

Part I · The mechanism

The default answer is no. The exception must be proven.

In 2024, US Affordable Care Act marketplace insurers denied 19% of in-network claims — roughly 85 million of 451 million submitted — with individual insurers ranging from 3% to 36%. Only about 5% of denials cited medical necessity. More than a third carried no specific reason at all.

Those figures, drawn from federal transparency data compiled by KFF, describe the machine at rest — its normal operating state, not a scandal year. The same dataset contains the number that explains why the machine persists: of the roughly 85 million denied claims, families appealed 262,982 — under one percent. Of those few appeals, insurers upheld their own denials 66% of the time.

Public-administration researchers Pamela Herd and Donald Moynihan call this administrative burden: the learning costs of decoding what is covered, the compliance costs of assembling documentation, and the psychological costs of being treated as a suspect rather than a claimant. In health care those burdens are not evenly distributed. A national survey published in Health Services Research found 73% of insured US adults performed at least one insurance administrative task in a year — and about one in four delayed or went without care because of one, a barrier the authors found comparable to cost itself. Disabled respondents were nearly three times as likely to carry these tasks.

For autism families the burden compounds, because the service being contested is not an event but a schedule — therapy hours, week after week, each block of hours a fresh opportunity for the payer to ask the parent to prove, again, that their child is still autistic and still improving, or not improving fast enough, or improving too fast to need help. Every re-authorization cycle re-runs the same trial with the same defendant: the family.

The attrition · US marketplace plans, 2024

Of 85 million denied claims, about 89,000 were reversed. That is one in 950.
  1. In-network claims submitted451 million
    Everything the system was asked to pay for in 2024.
  2. Denied85 million
    19% of claims submittedOnly about 5% of these denials cited medical necessity.
  3. Appealed internally262,982
    0.3% of denialsMore than 99.7% of denials were simply absorbed by the patient.
  4. Denials actually reversed~89,000
    34% of appealsInsurers upheld two-thirds of their own denials on internal appeal.

The same four numbers, drawn to true scale

The red band is the 19% denied. The reversals are the sliver beside it — about two hundredths of one percent of all claims, too small to render at this width. That invisibility is the finding, not a drawing error. A system in which the correction is 1/950th the size of the error is not a system with an appeals process. It is a system whose default answer holds.

View the underlying figures as a table
Claim attrition in US ACA marketplace plans, 2024: submitted, denied, appealed, and reversed.
StageClaimsShare of previous stage
In-network claims submitted451 million—
Denied85 million19% of claims submitted
Appealed internally262,9820.3% of denials
Denials actually reversed~89,00034% of appeals

Source: KFF, Claims Denials and Appeals in ACA Marketplace Plans in 2024(March 2026), from federal transparency data. Claims submitted, denied, and appealed are KFF figures. The reversal count is an ETWO calculation applying KFF’s finding that insurers upheld 66% of denials on internal appeal to the 262,982 appeals filed; it is an estimate, not a published total.

The obvious question about that funnel is why almost nobody appeals. The answer is not that patients accept the decision. In a KFF survey of insured consumers, only 40% believed they had a legal right to have a denial reviewed by a government agency or an independent expert; 51% were unsure. Among marketplace enrollees — the population in the denial figures above — awareness fell to 34%.

A right that two-thirds of the people holding it do not know they have is not a safeguard. It is a formality. The appeals process satisfies the requirement that a remedy exist while the denial rate behaves as though one does not.

Part I · Primary sources

  • Claims Denials and Appeals in ACA Marketplace Plans in 2024. KFF · March 2026
  • Kyle & Frakt, “Patient administrative burden in the US health care system.” Health Services Research · 2021
  • Herd & Moynihan, “Health care administrative burdens: Centering patient experiences.” Health Services Research · 2021

Part II · The proof machine

Denial is industrialized. Appeal is artisanal.

1.2 sec

average review time per claim under Cigna’s PXDX system — 300,000 claims denied over two months in 2022, per documents obtained by ProPublica and The Capitol Forum.

13 hrs
per week physicians and staff spend on prior authorization
93%
of physicians say prior authorization delays necessary care
95%
of appealed Medicare Advantage nursing-facility denials were overturned — evidence the initial denials were wrong

The denial machinery, itemized · public record

Four documented instruments, one posture: make the family prove it.

AmountDescriptionBeneficiaryStatus
300,000claims denied over two months in 2022 via PXDX batch review — 1.2 seconds of physician review per claim, files unopened.ProPublica / The Capitol Forum · May 2023Cigna · PXDXOpen
~20 statesMedicaid plans applying a stricter “rigorous” medical-necessity review specifically to ABA autism therapy, per internal strategy documents.ProPublica · November–December 2024UnitedHealth · OptumIn progress
$52Msavings target of the outpatient-therapy “outlier management” program that courts or regulators in three states found unlawful.ProPublica · November 2024Optum behavioral healthReversed
76 of 85insurer parity analyses returned as insufficient by federal regulators; the top violation was stricter prior authorization for behavioral care.2025 MHPAEA Report to Congress · March 2026US insurers · MHPAEAOpen

In 2023, ProPublica and The Capitol Forum published internal Cigna documents describing a review system called PXDX, under which company doctors could deny batches of claims without opening the patient files. Over two months in 2022, the system was used to deny 300,000 claims — an average of 1.2 seconds of review per claim. Cigna told reporters the process was legal and applied to low-cost claims. That defence is worth sitting with: the proving apparatus pointed at families operates in seconds when pointed by the payer.

For autism specifically, ProPublica’s 2024 reporting on UnitedHealth Group’s Optum unit described internal strategy documents for limiting spending on applied behavior analysis — the most commonly prescribed autism therapy — in the Medicaid plans it manages. The documents describe applying a “more rigorous” clinical review to ABA in roughly 20 states, culling providers from the network, and authorizing fewer therapy hours than clinicians requested — while the company projected spending about $290 million on ABA in its Medicaid plans that year, and its parent reported $22 billion in annual net profit. A related Optum program for limiting outpatient therapy was ruled unlawful by courts or regulators in three states, per the same reporting.

None of this machinery is confined to one company. The American Medical Association’s 2024 survey found practices completing 39 prior-authorization requests per physician per week, with 93% of physicians reporting that prior authorization delays necessary care. When federal inspectors audited Medicare Advantage prior-authorization denials for post-acute care, they found 95% of appealed nursing-facility denials were overturned. And the federal agencies that police mental-health parity reported to Congress in 2026 that the most common violation remains exactly the one autism families know best: stricter prior authorization and utilization review for behavioral care than for medical care.

“

The company has an explicit strategy of authorizing fewer therapy units than clinicians request. The savings target has a number. The child’s lost hours do not.

Editorial framing · ETWO, on documents reported by ProPublica (2024)

Analysis

A 95% overturn rate on appeal is not quality control working. It is proof the first answer was wrong nineteen times out of twenty — for the few with the resources to ask twice.

Part II · Primary sources

  • ProPublica / The Capitol Forum, “Congressional Committee, Regulators Question Cigna System That Lets Its Doctors Deny Claims Without Reading Patient Files” · May 2023
  • ProPublica, “UnitedHealth Is Strategically Limiting Access to Critical Treatment for Kids With Autism” · December 2024
  • ProPublica, “How UnitedHealth’s Playbook for Limiting Mental Health Coverage Puts Countless Americans’ Treatment at Risk” · November 2024
  • AMA 2024 Prior Authorization Physician Survey (n=1,000)
  • HHS Office of Inspector General reports on Medicare Advantage prior-authorization denials · June 2026 (as reported by Healthcare Dive)
  • 2025 MHPAEA Report to Congress, US Departments of Labor, Health & Human Services, and the Treasury · March 2026

Part III · The child

Before the money runs out, the clock does.

28 of 100

children referred for ABA by a clinician who go on to receive the full recommended dose. Choi et al., Journal of Developmental & Behavioral Pediatrics, 2022

13 of 100
referred children who never receive a single hour of the therapy
14 → 47 mo
age autism can be reliably diagnosed vs the median age it actually is
~3 yrs
further average lag from diagnosis to publicly funded intensive intervention

The cohort · Choi et al., 2022

Follow 100 children a doctor referred for autism therapy. Twenty-eight get the dose.
  1. Referred for ABA by a clinician100

    A doctor has already decided this child needs the therapy.

  2. Received any ABA at all87

    13 of every 100 referred children never got a single hour.

  3. Still in therapy at 12 months66

    A third are gone inside the first year.

  4. Still in therapy at 24 months46

    Fewer than half remain at two years.

  5. Received the full recommended dose28

    The dose the evidence base for ABA is actually built on.

View the underlying figures as a table
Attrition among children referred for applied behavior analysis, Choi et al. 2022.
StagePer 100 referred
Referred for ABA by a clinician100
Received any ABA at all87
Still in therapy at 12 months66
Still in therapy at 24 months46
Received the full recommended dose28

Source: Choi KR, Bhakta B, Knight EA, et al., “Patient Outcomes After Applied Behavior Analysis for Autism Spectrum Disorder,” Journal of Developmental & Behavioral Pediatrics43(1):9–16 (2022). All five stages come from this one cohort. A separate study of a different Kaiser region (Croen et al., 2017) found 23% of referred children never initiated ABA; that figure describes another population and is not combined with these.

The denial statistics in Part II describe paperwork. This is what the paperwork does to a childhood. In a cohort of 4,145 children referred for ABA inside a single large US health system, researchers followed what happened next: 13% never received any ABA at all, 66% were still in therapy at twelve months, 46% at twenty-four, and 28% received the full clinically recommended dose — the dose the evidence base for the therapy is actually built on. A separate study of a different Kaiser region found 23% of referred children never initiated treatment, and that only 15% received at least 80% of their recommended hours.

The second clock starts earlier and runs longer. Autism can be identified far sooner than it usually is: Pierce and colleagues found that a diagnosis made at around 14 months is already largely stable, with stability rising through the second year. The median American child is diagnosed at 47 months. Then, in the publicly funded systems studied by Yingling and colleagues, an average of nearly three more years passes between diagnosis and the start of intensive intervention.

Put those together and the child who could have started at eighteen months frequently starts near seven. That interval is not neutral waiting; it is the interval the clinical evidence identifies as the one that matters most. The Early Start Denver Model trial recorded a 17.6-point IQ gain against 7.0 in the comparison group for toddlers starting between 18 and 30 months, and a later cost analysis of the same model found it cost about $14,000 more per year while it ran and saved roughly $19,000 per child per year afterwards. The system is not only failing the child. It is declining a return it has already been shown.

Analysis

Every stage of this attrition happens after a clinician has already decided the child needs the therapy. The referral is the medical judgment. Everything that erodes it afterwards is administrative.

Part III · Peer-reviewed sources

  • Choi et al., “Patient Outcomes After Applied Behavior Analysis for ASD.” J Dev Behav Pediatr · 2022
  • Croen et al., “Demographic and Clinical Characteristics Associated with Engagement in Behavioral Health Treatment…” J Autism Dev Disord · 2017
  • Pierce et al., “Evaluation of the Diagnostic Stability of the Early Autism Spectrum Disorder Phenotype.” JAMA Pediatrics · 2019
  • Shaw et al., “Prevalence and Early Identification of ASD Among Children Aged 4 and 8 Years, ADDM Network 2022.” MMWR Surveillance Summaries · 2025
  • Yingling, Hock & Bell, “Time-Lag Between Diagnosis of ASD and Onset of Publicly-Funded EIBI.” J Autism Dev Disord · 2018
  • Cidav et al., “Cost Offset Associated With Early Start Denver Model.” JAACAP · 2017

Part IV · The cost

The burden of proof has a price. Families pay it twice.

Mothers of children with autism earn 56% less than mothers of children with no health limitation — about $14,755 a year — and their families earn 28% less overall, a penalty the researchers attribute to the unpaid work of arranging and supervising care that no one else will coordinate.

The earnings penalty · US national data

What navigating the system costs a family, before a single invoice.

Mothers of children with ASD vs no health limitation
−56%
Cidav, Marcus & Mandell · Pediatrics 2012
Mothers of children with ASD vs other health limitation
−35%
Cidav, Marcus & Mandell · Pediatrics 2012
Family earnings vs families of unaffected children
−28%
Cidav, Marcus & Mandell · Pediatrics 2012

Earnings differentials for US families of children with autism · Cidav, Marcus & Mandell, Pediatrics (2012).

The direct costs stack on top. In national US data, families of children with autism were more likely than other special-needs families to spend ten or more hours a week providing or coordinating care and to have paid more than $1,000 out of pocket in a year. Even in states that forced insurers to cover autism therapy, families in the highest-spending fifth still paid over $200 a month out of pocket for ASD-specific services.

The legislative record is its own indictment. Insurers did not cover autism therapy until every state and DC passed a law compelling them to, a campaign that ran from Indiana in 2001 to Tennessee in 2019 — and when those mandates arrived, use of autism services among commercially insured children measurably rose, which is another way of saying children had been going without. Where mandates carried age caps, service use fell the month the cap hit, by coverage rule rather than by clinical need. And state parity laws — the promise that behavioral care would be treated like medical care — showed no demonstrable improvement in access for autism families in the peer-reviewed evaluation; families in strict-parity states were 61% more likely to report four-figure out-of-pocket spending.

Even a mandate, an in-network provider, and a willing clinician do not close the loop. In a large California health system operating under a state mandate, 13% of children referred for ABA never received a single hour of it, and only 28% received a full clinical dose. The apparatus of proving, authorizing, re-authorizing and reconciling consumes families before it ever pays them.

Part IV · Peer-reviewed sources

  • Cidav, Marcus & Mandell, “Implications of childhood autism for parental employment and earnings.” Pediatrics · 2012
  • Kogan et al., “A national profile of the health care experiences and family impact of ASD…” Pediatrics · 2008
  • Candon et al., “Insurance Mandates and Out-of-Pocket Spending for Children With ASD.” Pediatrics · 2018
  • Barry et al., “Effects of State Insurance Mandates on Health Care Use and Spending for ASD.” Health Affairs · 2017
  • Kennedy-Hendricks et al., “Effects of State Autism Mandate Age Caps…” JAACAP · 2018
  • Bilaver & Jordan, “Impact of state mental health parity laws on access to autism services.” Psychiatric Services · 2013
  • Choi et al., “Patient Outcomes After Applied Behavior Analysis for ASD.” J Dev Behav Pediatr · 2022

Part V · The lobby

The burden of proof is not an accident. It is defended, annually, at scale.

~$155M

spent by the US insurance industry on federal lobbying in 2024 alone, with nearly 900 registered lobbyists. OpenSecrets · federal lobbying disclosures

19.8% vs 1%
premium increase an insurer-side actuary projected to Oklahoma legislators vs the peer-reviewed estimate
67%
of covered US workers are in self-funded plans that state autism mandates cannot reach (ERISA)
17%
of the $36,000 mandate cap that Pennsylvania families actually spent per child, 2012

Autism coverage in the United States was not granted; it was extracted. Beginning with Indiana in 2001 and ending with Tennessee in 2019, every state and the District of Columbia eventually passed a law forcing insurers to cover autism services — a state-by-state campaign fought over eighteen years against the documented opposition of the industry’s trade association. AHIP’s public argument — that mandates raise premiums and thereby “reduce access to affordable coverage” — reframed paying for disabled children’s therapy as a threat to everyone else’s insurance.

The industry’s weapon in those fights was the cost projection, and the record now lets us score them. In Oklahoma in 2009, an actuary retained for House leadership warned legislators that the proposed mandate, “Nick’s Law,” would raise premiums by 7.8% to 19.8%; the state’s own employee insurance board put it at 1% or less, and the bill died in committee. The peer-reviewed estimate published that same year by Bouder, Spielman and Mandell landed at about 1%, with an upper bound of 2.31%. The insurer-side figure was high by roughly an order of magnitude, and it worked anyway: Oklahoma parents later filed a professional-conduct complaint over the analysis.

What the mandates actually cost is now measurable. Across state-employee plans the reported cost of adding autism coverage was $0.15 per member per month in the first year and $0.31 in the second — figures collected by Autism Speaks, an advocacy organization, and reported in the Harvard Law & Policy Review, so worth treating as directional rather than independent actuarial work. The independent confirmation is Pennsylvania’s: after its mandate, actual autism-related spending came to $6,289 per child in 2012 — 17% of the $36,000 annual cap insurers had warned about. Meanwhile the peer-reviewed evaluations found exactly what compulsion was supposed to achieve: treated prevalence rose, service use and spending per child increased, and the board-certified behaviour-analyst workforce grew from 1.34 to 29.88 per 100,000 children between 2003 and 2017.

There is a catch that makes the entire mandate story narrower than it sounds. State insurance mandates do not reach self-funded employer plans, which are governed by the federal ERISA statute instead. In 2025, 67% of covered US workers — and 80% of those at large firms — were in exactly such plans. The hardest-won consumer protection in autism coverage does not legally apply to two-thirds of the people who assume it protects them.

The lobbying that defends this architecture is a line item. In 2024 the insurance industry spent approximately $155 million on federal lobbying — one industry, one year, one country. The Affordable Care Act’s medical-loss-ratio rules cap what insurers may retain at 15–20% of premium for administration and profit; on the industry’s scale that retained share is measured in hundreds of billions. A company the size of UnitedHealth Group — $447.6 billion in 2025 revenues — does not need to deny any individual claim in bad faith for the arithmetic to work. It needs only a system in which proving is slow, appealing is rare, and the default is no.

The lobbying that defends this architecture is a line item. In 2024 the insurance industry spent approximately $155 million on federal lobbying — one industry, one year, one country. The Affordable Care Act’s medical-loss-ratio rules cap what insurers may retain at 15–20% of premium for administration and profit; on the industry’s scale that retained share is measured in hundreds of billions. A company the size of UnitedHealth Group — $447.6 billion in 2025 revenues — does not need to deny any individual claim in bad faith for the arithmetic to work. It needs only a system in which proving is slow, appealing is rare, and the default is no.

“

Every dollar of premium the rule lets an insurer keep is a dollar with two possible futures: paid out as someone’s therapy, or retained as margin. The denial apparatus is the instrument that decides which.

ETWO editorial framing

Analysis

The industry’s argument against covering autism therapy was never that the therapy doesn’t work. It was that covering it costs money. That is an honest statement of the model’s priorities — and the strongest argument for changing the model.

Part V · Primary sources

  • Insurance industry federal lobbying totals, 2024 cycle. OpenSecrets
  • “States Increasingly Mandate Special Autism Services.” Managed Care Magazine archive (AHIP and insurer statements on autism mandates)
  • Medical Loss Ratio requirements (80/20 and 85/15 rules). CMS
  • UnitedHealth Group, 2025 full-year results ($447.6B revenues). Company investor release · January 2026
  • Bouder, Spielman & Mandell, “Quantifying the Impact of Autism Coverage on Private Insurance Premiums.” J Autism Dev Disord · 2009
  • “Complaint filed over autism coverage analysis” (Oklahoma actuarial projection of 7.8–19.8%). NBC News · 2009
  • Cernius, “How California Won the Autism Insurance Reform Battle.” Harvard Law & Policy Review · 2016 (per-member-per-month costs, citing Autism Speaks data)
  • “Changes in healthcare expenditures after the autism insurance mandate” (Pennsylvania: $6,289 per child, 17% of the $36,000 cap). Research in ASD · 2018
  • Employer Health Benefits Survey 2025 (67% of covered workers in self-funded, ERISA-governed plans). KFF
  • McBain et al., “State Insurance Mandates and the Workforce for Children With Autism.” Pediatrics · 2020

Part VI · The inversion

Universal systems don’t just cover more people. They delete the proving apparatus.

In 2017, US insurers and providers spent $812 billion on administration — $2,497 per person, 34.2% of all health spending — against $551 per person and 17.0% in single-payer Canada. Insurer overhead alone was $844 per American versus $146 per Canadian.

Administration as a share of health spending

The overhead follows the model, not the country.

US multi-payer system, total administration
34.2%
Himmelstein, Campbell & Woolhandler · 2020
Canada single-payer system, total administration
17.0%
Himmelstein, Campbell & Woolhandler · 2020
Canada’s private insurers, overhead share
13.2%
Woolhandler, Campbell & Himmelstein · NEJM 2003
Canada’s national public program, overhead share
1.3%
Woolhandler, Campbell & Himmelstein · NEJM 2003

Administrative cost comparisons, US vs Canada · NEJM (2003), Annals of Internal Medicine (2020).

The natural experiment inside the 2003 New England Journal of Medicine study is the detail worth memorizing: Canada’s national single-payer program ran on 1.3% overhead while Canada’s own private insurers — same country, same patients, same prices — ran on 13.2%. The overhead is not American culture or Canadian virtue. It is the cost of the contest itself: underwriting, marketing, prior authorization, claims review, denial management, appeals processing — the entire apparatus that exists to decide, claim by claim, whether the answer is no.

A universal system does not audit each unit of care against a policy document, so the audit’s costs — the billing departments, the appeals staff, the 13 physician-hours a week — largely do not exist. The burden of proof is carried once, at the system level, by epidemiology and budget-setting, instead of millions of times a year by individual parents at kitchen tables. That is the inversion: the same actuarial work either prices each child’s worthiness, or provisions a population’s care.

The researchers’ own conclusion, in a peer-reviewed flagship journal, is blunter than any advocacy copy: the US–Canada gap “apparently reflects the inefficiencies of the US private insurance-based, multipayer system.” The waste is not marginal. The 2020 study puts the administrative difference at hundreds of billions of dollars a year — money spent generating and processing paperwork whose principal function is deciding who must keep proving.

The two models, side by side

Same child. Same therapy. Opposite burden.

DimensionUniversal modelInsurance model
Default answerCovered — eligibility is the diagnosisContested — every claim reviewable, renewal by renewal
Burden of proofCarried once, at the system level, by epidemiology and budgetsCarried per claim by the family, per request by the clinician
Administration’s share of health spending17.0% (Canada, 2017)34.2% (US, 2017)
Insurer overhead per person$146 (Canada)$844 (US)
Payer’s incentiveProvision a population’s care within a budgetRetain premium as margin — up to 15–20% under ACA MLR floors
What the parent doesShows up to appointmentsRegisters, documents, proves, appeals, reconciles — then re-proves

Himmelstein, Campbell & Woolhandler, Annals of Internal Medicine (2020); Woolhandler et al., NEJM (2003); CMS medical-loss-ratio rules. Incentive and burden rows are ETWO editorial analysis of the cited structures.

The honest version: universal systems ration too.

The dishonest version of this argument helps nobody, so here is the honest one. Universal systems do not deliver autism services on demand. In England, NHS data for September 2025 recorded 227,813 open referrals for suspected autism, with 90.1%waiting longer than the 13-week standard NICE recommends for an assessment to begin, and average waits above sixteen months — and that count excludes one large trust that did not report, so the real figure is higher. Australia’s NDIS grew so far past the projection that built it — the Productivity Commission’s 2011 estimate of A$13.6 billion for 411,000 participants — that National Cabinet has capped scheme growth at 8% a year, and a new A$2 billion program, Thriving Kids, will move children aged eight and under with mild-to-moderate autism and developmental delay off individualised NDIS packages from late 2026. Ontario, as Part VII shows, has 69,166 children waiting.

Queues are rationing. Children age out of the early-intervention window inside them, and a wait can cost a child the same developmental months a denial does. Anyone arguing that public administration is a cure for scarcity is selling something.

The difference is not that universal systems have solved scarcity. It is where the burden of proof sits, and whether anyone profits from saying no. In a universal system a family establishes eligibility once, and the fight over resources happens in public — budget debates, waitlist figures, elections. No company books revenue on an individual refusal. In the insurance model the same scarcity is administered privately, claim by claim and re-authorisation by re-authorisation, by a counterparty whose retained margin improves every time the answer is no.

That is why this article is not an argument that Ontario should copy England, or that a queue is a kindness. It is an argument about who is made to carry the proving, and what happens to a system’s incentives when the entity deciding your child’s claim is also the entity that keeps the money.

Part VI · Peer-reviewed sources

  • Himmelstein, Campbell & Woolhandler, “Health Care Administrative Costs in the United States and Canada, 2017.” Annals of Internal Medicine · 2020
  • Woolhandler, Campbell & Himmelstein, “Costs of health care administration in the United States and Canada.” NEJM · 2003
  • Cai, Runte, Ostrer et al., “Projected costs of single-payer healthcare financing in the United States: A systematic review.” PLOS Medicine · 2020
  • Autism Statistics, October 2024 to September 2025. NHS England Digital (autism assessment waiting times)
  • Thriving Kids: a new program to support children with developmental delay and autism. Australian Government Department of Health, Disability and Ageing · 2025

Part VII · Ontario’s warning

Canada carved autism out of universality — and the replacement is insurance-shaped.

69,166

children registered in the Ontario Autism Program without core funding — 77% of the 89,799 registered. MCCSS FOI · Mar 2026

$57.9M
per year to AccessOAP, the program’s privately operated administrator (FAO, 2023–24)
7 years
families must keep receipts for reconciliation of their child’s funding
1,700 → 69,166
children waiting: Auditor General’s 2013 count vs today (March 2026)

Canadians read the American material in Parts I–IV with a comfortable distance that the record does not support. The Canada Health Act guarantees universality only for medically necessary hospital and physician services; in Auton (2004), the Supreme Court of Canada held that ABA/IBI therapy for autistic children sits outside that protected core. Autism therapy in Canada is therefore not covered by medicare’s logic — each province builds its own program, and Ontario built one that borrows the insurer’s architecture.

Consider the Ontario Autism Program as a parent meets it. You register through AccessOAP, a privately operated intake administrator paid roughly $57.9 million a year. You wait — 69,166registered children currently do, a number that has grown from the 1,700 the Auditor General counted waiting in 2013 and the 27,600 the Financial Accountability Office documented in 2020. When your invitation arrives, a care coordinator determines your child’s “support needs and funding” — a determination, like an adjuster’s. Funding arrives as an individual allocation between $6,600–$65,000/year, and you must document how it is spent and keep receipts for seven years for reconciliation. Register, wait, prove, submit, reconcile: the grammar of a claim, not of an entitlement.

The clinical stakes of that grammar are established in the same literature that justifies early intervention: in the first randomized controlled trial of comprehensive early intervention, toddlers who started therapy gained 17.6 IQ points over two years versus 7.0 in the comparison group. UK survey data put the average delay from first professional contact to autism diagnosis at about three and a half years — and in Ontario the diagnosis is only the ticket to the queue. The province currently budgets $965M for the program against the $1.35B the FAO’s methodology implies is needed — a $385M annual gap that the waiting list absorbs. A burden-of-proof system does not have to deny anyone; the queue denies by delay, and the delay lands inside the developmental window that the evidence says matters most.

“

Obtaining a diagnosis is often a prerequisite for children to access publicly funded services, yet obtaining a diagnosis in itself can be stressful, frustrating, and time-consuming.

Smith-Young et al. · JBI Evidence Synthesis, 2025 — systematic review of 36 studies of parents navigating autism diagnostic services

Analysis

Ontario proves the burden of proof is a design choice, not a property of private insurance. A public program can adopt the insurer’s posture — register, wait, prove, reconcile — without an insurer anywhere in sight. It has.

Part VII · Primary sources

  • Ontario Autism Program, Core Clinical Services. Government of Ontario
  • Autism Services and Supports for Children (Section 3.01). Auditor General of Ontario · 2013
  • Autism Services. Financial Accountability Office of Ontario · 2020
  • MCCSS Spending Plan Review. Financial Accountability Office of Ontario · 2024
  • Auton (Guardian ad litem of) v. British Columbia (Attorney General), 2004 SCC 78
  • Dawson et al., “Randomized, controlled trial of the Early Start Denver Model.” Pediatrics · 2010
  • Crane et al., “Experiences of autism diagnosis: A survey of over 1000 parents in the UK.” Autism · 2016
  • Smith-Young et al., “Parents’ and guardians’ experiences of barriers … accessing ASD diagnostic services.” JBI Evidence Synthesis · 2025

How the burden got here · Ontario

Twenty-two years of moving the proving onto parents.

  1. 2004Pivot

    Auton: autism therapy falls outside medicare’s core

    The Supreme Court of Canada holds that the Canada Health Act does not guarantee funding for ABA/IBI therapy. Autism care becomes a provincial program question rather than a universal entitlement.

    Auton v. British Columbia (AG), 2004 SCC 78

  2. 2013

    The Auditor General counts 1,700 children waiting

    Ontario’s only value-for-money audit of autism services finds 1,700 children on the waitlist and an average provincial cost of about $56,000 per child in service.

    Auditor General of Ontario, Section 3.01 · 2013

  3. 2019Pivot

    The OAP is redesigned around individual funding allocations

    Funding shifts toward age- and needs-based allocations paid to families, who become responsible for sourcing services, documenting spending, and reconciling receipts. Roughly 23,000 children were registered at this baseline.
  4. 2020

    The FAO prices the gap

    The Financial Accountability Office finds the waitlist for needs-based services reached 27,600 children and estimates the cost of clearing it — the origin of the $1.35B figure still used today.

    FAO of Ontario, Autism Services · 2020

  5. 2021

    Intake is contracted to a private administrator

    AccessOAP becomes the Independent Intake Organization: registration, needs determination, and funding administration now run through a privately operated intermediary paid roughly $57.9M a year.

    FAO, MCCSS Spending Plan Review · 2024

  6. March 2026Pivot

    69,166 children waiting

    Of 89,799 registered children, 77% have no core funding. The province budgets $965M against the $1.35B the FAO methodology implies — a $385M annual gap absorbed by the queue.

    MCCSS FOI · Mar 2026

What the inversion looks like · concretely

Three design changes that move the burden off parents.

  1. 01

    Coverage by default: fund the diagnosis, not the claim.

    A needs-based allocation triggered by diagnosis — reviewed clinically at intervals, not adversarially per service block — removes the re-authorization treadmill. The determination happens once, by clinicians, instead of continuously, by administrators.
  2. 02

    Count the denials, publicly.

    US federal transparency data is why this article can quote a 19% denial rate and a sub-1% appeal rate. Ontario publishes no equivalent for the OAP: no standard public reporting of determination outcomes, funding-level distributions, or reconsideration rates. What gets counted gets contested.
  3. 03

    Put core developmental care inside universality.

    The Canada Health Act’s hospital-and-physician boundary predates the evidence on early intervention. First-dollar public coverage of core developmental care — the norm the Act already applies to a broken arm — would end the province-by-province reinvention of the insurance model for autistic children.

Questions this article answers

The short versions.

Why do insurance companies deny autism therapy claims?

Because the model treats every claim as contestable by default. US marketplace insurers denied 19% of in-network claims in 2024 (KFF), only ~5% of denials citing medical necessity — and investigations have documented insurers applying stricter review to ABA specifically, including authorizing fewer hours than clinicians requested.

What percentage of denied claims are appealed?

Under 1%. Of roughly 85 million denied in-network claims in 2024, 262,982 were appealed — and insurers upheld 66% of their own denials on internal appeal (KFF).

Does Canada’s universal health care cover ABA therapy?

No. The Canada Health Act covers medically necessary hospital and physician services, and the Supreme Court held in Auton (2004) that ABA/IBI falls outside that core. Provinces build their own programs — Ontario’s OAP is publicly funded but insurance-shaped.

Do state autism insurance mandates cover everyone?

No. Every US state and DC now requires autism coverage, but those laws reach only state-regulated, fully insured plans. Self-funded employer plans fall under the federal ERISA statute and are exempt — and KFF found 67% of covered US workers in 2025, including 80% at large firms, were in exactly those plans.

Did covering autism therapy actually raise premiums?

Not by anything close to the projections. An actuary retained by Oklahoma House leadership warned of a 7.8–19.8% premium increase in 2009; the peer-reviewed estimate published that year put it at about 1%. Pennsylvania’s post-mandate spending came in at $6,289 per child — 17% of the $36,000 cap insurers had warned about.

How is the Ontario Autism Program like an insurance plan?

Registration through a private administrator, a funding determination, receipts kept seven years for reconciliation — and 77% of registered children waiting for core funding. The burden of demonstrating need sits with the family, which is the defining feature of the insurance model.

Methodology & sources

How to read this article skeptically.

Every numerical claim is sourced to a peer-reviewed journal, a government dataset or audit, a court decision, a company disclosure, or named investigative reporting whose underlying documents are described in the cited piece. Peer-reviewed findings are cited with DOIs. Ontario waitlist figures come from this site’s verified statistics file, last reviewed June 2026, with underlying data as of March 2026 obtained by freedom-of-information request.

Where this article uses words like structural, model, or architecture, it is analyzing public facts, not alleging misconduct by specific individuals. The seam between fact and interpretation is marked in the text: findings carry citations; framing is labelled as ETWO editorial analysis.

This article does not allege that The Cigna Group, UnitedHealth Group, Optum, AHIP, Highmark, Accerta Services Inc., AccertaClaim Servicorp Inc., or any other named organization has broken any law, except where a court or regulator finding is explicitly cited from the public record. Descriptions of company practices are drawn from the companies’ own statements, regulatory filings, federal transparency data, and the cited investigative reporting.

Selected primary sources

  • KFF, Claims Denials and Appeals in ACA Marketplace Plans in 2024 · 2026
  • Himmelstein, Campbell & Woolhandler, Annals of Internal Medicine · 2020 (US vs Canada administrative costs)
  • Cidav, Marcus & Mandell, Pediatrics · 2012 (parental earnings penalty)
  • ProPublica investigations into Cigna (2023) and UnitedHealth/Optum (2024) claim and ABA review practices
  • 2025 MHPAEA Report to Congress · US Departments of Labor, HHS, Treasury (parity noncompliance)
  • Financial Accountability Office of Ontario, Autism Services · 2020
  • Auditor General of Ontario, Autism Services and Supports for Children · 2013
  • Auton v. British Columbia (Attorney General), 2004 SCC 78
  • Dawson et al., Pediatrics · 2010 (Early Start Denver Model RCT)

The burden belongs on the system. Put it there.

Ontario chose the insurer’s architecture. It can choose again.

69,166 children are waiting while the province budgets $965M against a documented $1.35B need. Tell your MPP the burden of proof belongs on the system, not on parents.

Write the letterThe Quiet Transfer

Verified anchors

  • 19% in-network denial rate, <1% appealed · KFF 2024 data
  • 1.2 sec per Cigna PXDX claim review · ProPublica 2023
  • 34.2% vs 17.0% admin share, US vs Canada · Annals 2020
  • 69,166 children waiting in Ontario · MCCSS FOI · Mar 2026

Reading list

  • The Quiet Transfer
  • Autism Insurance in Ontario
  • Oversight Doesn't Follow the Money
  • Where Does the Money Go?

Editorial note

Parent-led advocacy for Ontario families waiting for autism services. No allegation of wrongdoing is made or implied against any named individual.

Citable source facts(8)Question-and-answer pairs with their source and verification link.

What percentage of health insurance claims are denied?

Verified

US ACA marketplace insurers denied 19% of in-network claims in 2024 — roughly 85 million of 451 million submitted — with insurer-level rates ranging from 3% to 36%. Only about 5% of denials cited a lack of medical necessity; more than a third recorded no specific reason at all.

Source: KFF, Claims Denials and Appeals in ACA Marketplace Plans in 2024 · Verify Link

How many denied health insurance claims are appealed?

Verified

Fewer than 1%. Of roughly 85 million denied in-network claims in US marketplace plans in 2024, only 262,982 were appealed internally — and insurers upheld 66% of the denials that were appealed. A KFF survey found only 40% of insured consumers knew they had a legal right to an external appeal, falling to 34% among marketplace enrollees.

Source: KFF, Claims Denials and Appeals in ACA Marketplace Plans (2023, 2024) · Verify Link

How many children referred for ABA therapy actually receive it?

Verified

Of every 100 children referred by a clinician for applied behavior analysis in one Kaiser Permanente Southern California cohort, 13 never received a single hour, 66 were still in therapy at 12 months, 46 at 24 months, and only 28 received the full clinically recommended dose — the dose the evidence base for ABA is built on.

Source: Choi et al., Journal of Developmental & Behavioral Pediatrics, 2022 · Verify Link

Do state autism insurance mandates cover everyone?

Verified

No. Every US state and DC now mandates autism coverage, but those laws reach only state-regulated, fully insured plans. Self-funded employer plans are governed by the federal ERISA statute and are exempt — and 67% of covered US workers in 2025, including 80% at large firms, were enrolled in exactly those plans.

Source: KFF Employer Health Benefits Survey 2025 · Verify Link

Did requiring insurers to cover autism therapy raise premiums?

Verified

Not by anything close to the projections. An actuary retained by Oklahoma House leadership warned in 2009 that a mandate would raise premiums 7.8% to 19.8%; the peer-reviewed estimate published that year put it at about 1% (range 0.19%–2.31%). After Pennsylvania's mandate, actual autism-related spending was $6,289 per child in 2012 — 17% of the $36,000 cap insurers had warned about.

Source: Bouder, Spielman & Mandell (2009); Research in Autism Spectrum Disorders (2018) · Verify Link

How much of US health spending goes to administration versus Canada?

Verified

US health care administration consumed 34.2% of health spending in 2017 — $2,497 per person — against 17.0% and $551 per person in single-payer Canada. Insurer overhead alone ran $844 per American versus $146 per Canadian. In 1999 Canada's national program ran 1.3% overhead while Canada's own private insurers ran 13.2%, indicating the overhead follows the insurance model rather than the country.

Source: Himmelstein, Campbell & Woolhandler, Annals of Internal Medicine, 2020 · Verify Link

How early can autism be diagnosed, and when does treatment actually start?

Verified

Autism diagnoses are already largely stable at around 14 months of age, yet the median age of earliest known diagnosis in the US is 47 months. Publicly funded intensive intervention then begins an average of nearly three more years after diagnosis — placing the start of therapy years past the window the clinical evidence identifies as most valuable.

Source: Pierce et al. (2019); CDC ADDM 2022 surveillance year; Yingling et al. (2018) · Verify Link

How much does Ontario fund for autism treatment?

Verified

Core Clinical Services funding ranges $6,600-$65,000 per year based on age/needs (with a total OAP budget of $965M for 2026-27, up from $779M in 2025-26, per the Ontario Budget tabled March 26, 2026). This is direct funding—families choose public or private providers. However, intensive ABA therapy can cost up to $95,000 USD/year (2020 US cost estimate cited in FAO 2020 report; Canadian costs vary), leaving significant out-of-pocket gaps.

Source: 2026 Ontario Budget, FAO Report 2023-24 · Verify Link

Filed underAll investigations
About This Article

Written by Spencer Carroll

Founder & Autism Advocate

Parent of autistic child navigating OAP system

Evidence on this page

The source chain stays visible.

Key claims are paired with their source, evidence tier, and verification date so readers can inspect the public record directly.

Facts3
Sources3

89,799

children are registered in the Ontario Autism Program

Secondary sourceMCCSS FOI · Mar 2026Verified 2026-06-13

23%

Only 20,633 children have active funding agreements (23%) — less than one in four

Secondary sourceMCCSS FOI · Mar 2026Verified 2026-06-13

WHO recommends accessible, community-based early interventions for children with autism — timely evidence-based psychosocial interventions improve communication and social engagement

Government / peer-reviewedWorld Health Organization (2023)Verified 2023-11-15
Last system verification: 2026-06-13. Next scheduled update: 2026-09-10.
View methodologyBrowse every source